For the second time in less than three months I had a blockage in my kitchen sink. Having the 120 day warranty I once again called Roto Rooter. The blockage was cleared, but the serviceman showed me a small piece of plastic wrap measuring about .3" ×:1/2 " that they pulled from the pipes. He then informed me that this voided my warranty and charged me for the service call. The total was $245.00. This included a $45.00 container of drain maintainer. A big hit so close to Christmas.
Within an hour of the service I received a call from a nice lady inquiring about the service I had recieved. I told her that the service was fine, but that I was disappointed that the warranty had been voided because of a small piece of plastic wrap. She was very pleasant and said she would talk to the general manager. The folIowing day she called me back and having talked with the GM they were refunding the $245.00. I told her that $45.00 of that was for the drain maintainer, she thanked me for my honesty, but was told they were refunding the entire amount.
All of this was accomplished without yelling, screaming, or temper tantrums.
I will not hesitate recommending them to anyone needing their service.
Thank you! and Merry Christmas!
Marj T.