I just took my 2002 Jetta in because Fletchers couldn't figure out what was wrong with my car. My car would shut off randomly. I was very impressed with their service. I took it to them because they had such high ratings on Yelp and google reviews. Several things were messed up in the car. They had many opportunities to rip me off but did not. They were very honest and helpful. They also seemed to be way more knowledgable about Volkswagen than other dealers. If I could give them 10 stars I would.