Horrible! Kept us waiting all day (then tried to charge $39 for after hours call) and totally ripped us off!! Did some research after the repair was done (and the bill was paid) and realized that the part (AC transformer) was between $15-$50. It took technician less than hour to replace it and we were charged $495 - so over $400 for less than an hour of labor. Dishonest, reprehensible, disgusting, etc!