Over-rated! That's the one word that describes this place. My husband and I (traveling with infant daughter) were eager to luxuriate in the W hotel experience but this place did not live up to the hype. First of all, we got there at around 12pm, and they refused to check us in until 3pm. I understand that most hotels have a 3pm check in but we had a baby! No accommodation for that? Nope. We were left to hang around the lobby like riff-raff...not fun when you have a baby that just wanted a quiet place to take a nap.
And then there was the decor: I think they were going for post-modern/hip and swanky but they ended up with Euro kitsch. I did not feel like a rockstar walking into the lobby (which I think was the effect they were going for) rather I felt like Kid Rock. You know what I mean. And then the obnoxious techno beat that played continuously in all the common areas. it was like Muzak on meth. Gave me a headache.
We went during the Montreal Jazz Festival week so there were several families staying at the hotel. But did you know that when I went to the bathroom to change my baby's diaper there was no diaper changing station. Seriously? At a hotel that "allows" kids? Fatal design flaw!
And then we finally get to go into our room. Nothing to write home about. Cheesy sky-painting, small television. And in the bathroom, the toilet paper dispenser is about a full 3 feet away from the toilet. Really? I tried not to have a mental picture of what the other guests who having discovered this while ALREADY on the toilet did. Once again, an egregious design flaw.
I do give props where it is due. The legendary W bath robe was very nice. Luxurious soft white cotton robe that I lounged around in until housekeeping took it from the room by accident! (I called and it was replaced).
For how much this place costs, I don't think the experience was worth the price.