We have stayed at a few hotels in the Las Vegas area. We have our favorites based on different desires. When staying at non gaming hotels we like Element, Rumor and if we are looking to dance the night away, we'll even put up with the rude maids who seem to run The Artisan.
Our favorite hotels with easy access to a Casino has been Vdara, Encore,Treasure Island, Palazzo, and the Venetian. If we had to chose 1 my wife would say Encore, I would say Palazzo. That was until we stayed at the Red Rock Hotel.
It has been our experience that the swankier hotel's front desk staff seem to act as though THEY own the hotel. We've grown to hate the arrogance that comes across but since we only interact with them for about 15 min at a time we just ignore any snooty attitudes provided as they don't cross a line.
Because we enjoy staying in nicer hotels we had grown to expect poor attitudes especially when booking through a third party (Priceline, Expedia, Trip Advisor, ect...). This was definitely NOT the case at Red Rock. We were treated as if we were long time VIP's. When our reservations weren't sent to the hotel in a timely manner the very patient front desk person (named) Parker sought out assistance from his peers. Randy came out to assist by speaking with the 3rd party's customer service rep on the phone in order to assist us in checking in.
The only exception was when we went to the bell desk. We needed a way to charge our cell phones. There were 3 employees at the Bell Desk. One of whom appeared to be a supervisor. When asked if they had something that we could use to charge our iPhone's they looked at us as though we had requested something that they've NEVER heard before in their lives. The gentleman in the suit stated that we MAY BE ABLE to get help from the concierge BUT we'd have to wait until the morning. I couldn't wait for the morning so I sought out Randy's help. Without missing a beat, he stepped up and quickly provided a means for us to charge our phones.
Fortunately the hotel has the front desk staff who appear to be happy to assist their customers. It is because of them that we will be returning (probably on a regular basis). It is obvious that they're willing to go the extra mile.