Understanding that this is a chain and the service really varies by location, in short this was one of the worst customer experiences I have ever had. So here's how the story goes...
I came in looking to grab some dessert. Browsing through the menu there was a picture of a waffle with strawberries, brownies, vanilla ice cream w/ chocolate syrup drizzled on top. Looking very enticing, none of the descriptions seemed to match the picture so I asked the cashier which item on the menu was the picture representing. She took a guess and ended up saying she wasn't too sure. So I said ok... I'll get the one in the picture. Note at this point there's no debate around whether or not I'd be getting what I ordered.
After a bit, she comes back with the dessert without the strawberries. So I go back and say that the dessert is missing the strawberries. You know what she says next???... "Oh that picture is just for REFERENCE"... WTF. We go back and forth a couple times, where I say "well I specifically ordered what was in the picture" and she says "well the picture is for reference". I seriously question what is going through her mind when she gives such a nonsensical answer.
For anybody who goes to this store, feel free to use my story and say "I thought the price was just for reference".