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2016-05-28T00:00:00

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1

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I have been a long time Chase customer. This review is about customer service at this location. One star only because that's the lowest. I went thru ATM to get cash. ATM gave $300 of $20s. Went inside to exchange $20s for $100s and was told by the guy at the window they could not do this without running it thru my account. I asked, you can't exchange cash for cash without running thru my account? He said no, it was a Chase policy. Then he seemed to try to make up some illogical policy on the spot. I went to a second Chase location and they did this cheerfully and quickly without questions. What an arrogant ass the guy was at the Mill location. Another customer walked outside behind me and said "your guy must be pretty stupid, the guy at the next window gave me my cash without running thru my account." Manager of this branch need to pay more attention to training and listening to their customer service training.

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