They sold me turf that they claimed to be nice and plush and would hold up to my 2 dogs that like to dig. When I received it, this turf was not plush it was very coarse and it came out easily which my dogs would tear up if I were to use it. You know what the owners reply was to that fact that it comes out easily, he says that I have fingers to grab with and dogs don't. Well dogs have teeth to grab with and my dogs will use their teeth. I called and told them to pick it up and refund me and keep getting the run around and saying they have an All sales final policy that they never once told me about and it is not posted on their website and it was not in the contract either. They are a shoddy business and I do not recommend them unless you want to get taken advantage of.