One thing I love about the movie theater is popcorn! Hearing that "pop pop pop" is like the best part of walking into a theater!!
Well... last night we went for a movie here. It was 9:20 pm and the sound of fresh popcorn was not present. Not even that mouth watering smell of fresh popped corn. The front of the house popper was completely off and perfectly cleaned out. Upon ordering popcorn, the worker goes to the back to retrieve it???
During the movie, eating my popcorn, it was apparent it was old. Near the bottom 2 inches was def bottom of the barrel old popcorn: small and broken with a slew of un-popped corn. See pic. I did have to get up and go to the concession stand to ask to replace that portion. Which they did. That's all I asked for, just a portion equivalent to the 2 inches of crap in the bottom. I think the manager (? As she did not address me) said fill it all up. The worker turned, went to the back, filled up the bucket and handed it to me. Then walked away. A very robotic transaction.
I guess it just felt like this was a common occurrence. And no one cares about you getting bottom of the bin popcorn.
Strangely I didn't want the popcorn after not seeing where it came from again. It had no warm heat to it at all. I left it.
The atmosphere seemed like it was closing time at 9:20pm. Everyone was so busy cleaning and clearing that they forgot what customer service was?
You're paying a lot for concessions just to have to go fill everything yourself and not even get a smile from the cup-passer-over-person. Not to mention the confusion of trying to fill your beverage cup and not having a spot to set your popcorn. Really weird.
Other messy problems that I don't even feel like addressing. Ok, one I will, toilet paper in the ladies room is always appreciated.
As we left it was quite interesting to see the gourmet popcorn being scooped into containers which were obviously for putting back out for sale tomorrow. I mean, we know they don't make fresh every day... but wow, aren't you suppose to wait till the guest leaves to do those closing duties?
Being a movie going customer feels like being cattle these days. Movie was great, seats comfy... yet I must admit the theaters themselves are killing the theater experience for me.