Even though I've been knocking around Pittsburgh for a year+ now, I hadn't been able to get into this shop. I knew where it was, but it never seemed to happen. When a new RPG book I needed came out, I decided I would come here to see if they had it and see if this shop would be the one to meet my gaming needs.
When I entered the store, the owner, Phil, was talking to another customer. He greeted me and said he would be a moment; his wife instantly followed up to offer assistance. While she was not familiar she was pleasant and tried to help, and it was just a moment until Phil was ready.
Phil is a gregarious, outgoing guy and even though he didn't have what I came for, he offered to order it. I said ok, he jumped on the phone immediately and ordered it. Afterwards, he gave me a tour of the shop, explained all the games and such they have set up, and outlined the way the store worked. I was flabbergasted. I have been to a lot of game stores, and rarely has the owner taken so much time to make a new customer feel up to date and included in what the store does.
I returned a few days later after the item came in (I ordered it Wednesday, it was there Friday). He rang me up quickly, and chit-chatted with me, and offered further services. It was great.
Aside from the awesome customer service, the store has an amazing selection. Tons of RPGs, a great selection of indy, popular, and out of print stuff. Board games, miniatures, accessories, etc. They have a calendar chock full of RPGs you can join, and space for multiple games, with free tea and coffee for customers.
The only drawback? I am so busy with school until summer that I can't come here more until then! But I will be back to make more purchases, definitely.