My wife and I live walking distance to downtown Gilbert so we spend a lot of money on food down here. When we heard there was a sushi place coming to town, we couldn't be more excited. However, after our visit we were left feeling really disappointed.
When we arrived, we sat at the sushi bar. The first thing we noticed was how disorganized everything was. The people making the sushi were placing the finished plates randomly on a metal table behind them. The servers would then walk up and pick up random sushi and take them to the respective tables. I would watch as the old rolls would sit there without being taken while the new rolls would go out first. There was clearly not enough room back behind the sushi bar as you had people constantly running into each other and looking confused in general.
After about 10 minutes and when we placed our order, another couple sat next to us. Our order seemed to be taking a really long time and to our surprise, the couple next to us had 3 rolls delivered to them before we had anything delivered to us. Due to the fact that the service was also pretty bad and nobody checked on us, I had to track down a waitress to see what was taking so long and to find out why we hadn't had our food even though we clearly had our order in before the couple next to us.
Like I said above, I had been really watching the sushi go out as I was really hungry at that time. I noticed that one of our rolls was made but it was just sitting there for what seemed like 10 minutes. During this time, I saw as employees would walk by it and lightly brush it with their shirt or arm because of how cramped it was. When I told the waitress it was taking a while, she reached for that roll and tried to give it to us. I was so disgusted that I had to tell them to remake it (which was the first time I ever had to do anything like that). The waitress and the people making the sushi clearly got pretty angry about this, and I felt bad, but I was not going to eat that roll after what I saw.
Most of the above probably would not have happened had our server actually checked on us. The entire time we were probably checked on twice.
When we finally got our rolls, we were really disappointed. We ordered 2 Cali rolls and 1 Las Vegas roll. The Cali rolls were falling apart before we even touched them. They were also pretty bad and really chewy. The Las Vegas roll was pretty good though so that was a plus.
After that, we got out of there and went somewhere else because we were still pretty hungry. I am writing this review because I genuinely hope this place changes for the better. We are not going to come back for quite a while though. $40 will buy me a much better meal at the places around the area.