The process, the procedures, and the doctors (Sandi Patel) were fantastic.
However ... like others I experienced their billing department to be obnoxious and rude. When I asked why they waited 45 days to send out the "other" part of the bill for the facility they said "that's the way it is." When I complained that the insurance company paid it over a month ago so why would you wait another month to send the bill. She said I could talk to the office manager, I said and what good will that do?
She had the nerve to say ... and I quote, "About as much good as it's doing you to tell me" It's amazing the amount of brand damage a rude person can do ... maybe they should train their office staff better.