Bottom line I have a HUGE problem with the CLEANLINESS and the COMPETENCY of *some* of the nurses at this HOSPITAL. This is a long review but that's the just of it.
My father had an artery removed from his leg to use as a bypass in his heart. The leg suture was neat and clean but the dressing they had on it has caused blistering and a gaping leg wound that they've since taken not 1 but 2 ultrasounds of. I understand the hematoma (bruising) on the leg and the suture itself is neat so I am forced to assume contamination or neglect led to the resulting mess of his leg.
Additionally, extremely soiled linen has been left unchanged to be reused after he even vacated the room to be taken for said ultrasound. We had to physically track down someone to change that linen before he was put back on a dirty bed. This led to his extremely confrontational nurse (larger Caucasian gal named Elizabeth floor 3 South tower on 11/23/17) treating my father roughly because she was annoyed. Consequentially, my fathers leg suture started to bleed. My mother finally asked her to be more gentle (my mother is rather quiet and non confrontational so you can appreciate how badly she must have been treating my dad for my mother to speak up. *I witnessed the end of this confrontation where the nurse was arguing with my mother and my mother asked her to please imagine this was the nurses husband and asked her to treat my dad accordingly. The nurse raised her voice and ripped back the curtain exclaiming she was going to get the floor manager. We've yet to talk to the manager but they have changed nurses for us which is nice*)
Mostly my problem is with the facility and nurses. The surgeon (Dr. Brady) was amazing. His 1st icu room had hair left dried onto the wall in his shower. If there is visible debris left after cleaning then I am very concerned with germs and bacteria, not visible to the naked eye, that might have been left as well.
The few hours following his bypass surgery after he woke he was fine and conversing with his nurse. They sent us home for the night as the nurse said hospital policy required nurse only in the room that 1st night so they can focus on the patient solely. I get that but that's the one time my mom left his side and it caused her to miss talking with my dad while he was still mentally present. By the time she got there the next morning (9am) my dad was just staring and didn't recognize her. He was in and out of sleep and not responding to anything (no talking). The nurse kept saying he's fine just on Percocet and not to worry. (We kept asking 'is that normal?' She (nurse Hong floor 3 south 11/17/17) kept saying he's just medicated) By like 2pm we really started questioning her more forcefully as to why he's not talking and just staring at us blankly as he should have been up and walking by then. They kicked us out and had a doc come in. All of a sudden the hospital intercom started blaring and stating 'stroke alert floor 3 south'. My dad. Strokes are something you need to catch early to reverse. I was most upset that the nurse kept brushing us off instead of checking what we obviously told her wasn't normal for him.
He didn't end up having a 'stroke' per se. They couldn't do a MRI because of the wire in his chest but the CT scans and echo cardiogram showed no clot. Either way he had a neurological event where his brain was deprived oxygen. We didn't like the nurse not catching the 'stroke' for hours afterwards when she only had him and one other as patients.