I've been to this place about 6 times and every time the service gets worse and worse. All they need to do is hire one more person. Two people working both floors is just not enough.
I love the burgers (but not their buns), love the sides (sweet potato fries too thick) but just not the service. Please hire and/or schedule one more person per shift. If you are in a hurry I'd say take a pass and wait until you have tons of time on your hands.