I ordered my pizza online at around 1:45am. Apparently there was an issue with the order not going through although I did get a confirmation screen from their website. So when I didn't get a call I called them.
I understand that it's their weeds hour when the bars get out, so I'm not being overly harsh, but...
It is now 3:37. I've been up just waiting for my pizza so as not to be a jerk, but I've called twice, each time being told they were "just leaving".
Keep in mind, I must just be stupid for ordering from them because another time I ordered they literally DID NOT SHOW UP, late or otherwise. They just didn't come. Another time the pizza came smashed. Keep in mind I have ordered from them probably only a half-dozen times.
And as I'm writing this, the delivery guy called me and said he knocked and no one came to the door, and asked if I still wanted the pizza. I was sitting on my patio, because I'm not going to sit by the door for two hours waiting for a pizza that has historically been proven to maybe never arrive. Before calling me he left. After I waited two hours for a pizza.
The delivery driver read me my total and asked for my money even though I paid on the phone with my card, AND online with my card. And now I'm eating the pizza, which is cold and sloppily made, which I could excuse if it arrived anywhere near on time. They also didn't bring the sides I ordered.
Why they did not comp my meal is beyond me. I work in the service industry and I'm the most understanding person in the world but this was inexcusable. Oh, and for all of this, I was very nice when the driver arrived, and still tipped. Here's his apology: "Sorry for the lateness. It's always like this." Next time I want to order from Gus' I'll just give someone 25 dollars to punch me in the face instead. There is absolutely no way this experience could have realistically gotten any worse barring my just opening the box to find in place of my pizza a note that said "Joke's on you, go screw yourself". I would have one to sleep two hours ago if not for this god-awful experience. I am literally amazed.