Ok, I've been here five times now.
Watchword - Inconsistent.
The first time we were here the place was near empty and the decor wasn't terribly warm and inviting. There was a TV on at the bar AND a radio going at the same time. My wife and I looked at the menu and saw nearly everything was red sauce oriented.
My wife is not a fan of most tomato based sauces so we were headed out the door. The hostess/order taker asked if we had tried their meatballs before, we said no so she brought us a sample.
My wife is hooked. She loves the marinara. She says it doesn't have the same acidic taste she usually gets. I think the marinara is just ok, but this is the first time she's actually *liked* marinara, so we stayed.
The meatball sliders are good. Half a meatball served on a garlic knot with fresh mozzarella (and I mean fresh, as in made in the store).
The caprese salad came out near frozen. The management looked into it and discovered their salad station was set too low and freezing the ingredients. The apologized and comped us some desserts.
The second and third times here were unremarkable for me. Not bad or I'd have remembered.
The fourth time here I had the Italian Beef hot sub. It was fantastic.
The beef was marinated - moist and tender. The bread was just crunchy on the outside and soft on the inside, it held up to the au jus well. The fresh mozz over the beef was just perfect.
It was so good we went back the next day and I had the same thing.
How disappointing. The bread was so toasted that is completely went soggy in the face of the au jus. The beef was over marinated or someone made the au jus wrong. Way over the top with garlic and red onion. There were chunks to be found in the sandwich and the dipping jus.
The caprese salad was very cold, not quite frozen, but a long way from fresh and vibrant. It was served with an oil and balsamic dressing that was seasoned. Too much oil and seasoning. The oil prevented the balsamic from adhering to anything so it puddled in the bowl, and the spices detracted from the simplicity which is a caprese salad.
I'll go back because of the friendly customer service and, because this is a relatively new location, with the hope that these inconsistencies will be worked out.