I prepaid for my car through the hertz website only to find that it did not include taxes and other fees, which totaled an additional 50% more than I had already paid. I was stuck at that point. The car was filthy. When I asked one of the staff members if they cleaned and washed cars, he said "not today. We are too busy. Take it to a car wash and bring us the receipt". Right, that's why I rent cars on my vacations!!!!!! Incredible. I typically rent cars from Hertz for my employees in the U.S. , NO MORE. This experience was terrible.