I have been here over a dozen times and it seems like they are very inconsistent at best. I usually get the taro milk tea with tapioca and sometimes it is good, sometimes it is bland, sometimes not enough ice and sometimes it's watered down. The reason why I even gave a three was on my last visit I got the green apple pineapple tea with tapioca and I think I finally found a bubble tea flavour there that I like. It tasted just as it is named with the distinct taste of green apple and pineapple the perfect combination of sweet and tart in my opinion. The tapioca was ok just way too much of it and so usually end of discarding it. I usually take things to go so can't comment on their service, but usually they are very quick even if you just go in and order they will have it ready in 5 to 10 minutes.