As much as the online shopping is convenient, the items actually being shipped are terrible! I've placed 3 orders the past couple of months & have had to return almost all the items - very inconvenient to drive to the store to return. A neckless was broken (in the packaging!), wrong size shoes and sweater had a run in it. The people packaging these items are not double checking the items, at the store (Yorkdale), I was given the run around from one cashier to another to make the return, very few cashiers and staff in general. This store has gone way down in customer service the past few years.