I just moved to a house in charlotte from chicago and the previous owner had the gas cut off before I got here. I called and they are making me and my infant wait 4 days before they turn it on. The emergency line said they don't have access to make sure I am telling the truth (not just someone that didn't pay the bill) so they can't turn it on. They would rather risk a baby freezing to death that turn on someone's gas that didn't pay their bill.