Just placed a phone order from out of state for my 93-year old grandma. Jim and Vickie were very nice in explaining about their shop and why buying local then from an online retailer is better. While, they were still a little more than the online retailer, I am confident with the information they provided that the flowers are not farmed out, are fresh, and will take the time to make a nice and thoughtful bouquet for my grandma with personal touches. Thank you again! Take the time to call and talk to them if you are unsure.