Wow, as a Starbucks person generally, I was pretty impressed with this Coffee Bean and Tea Leaf. The Cashier was friendly and talkative, which made me feel quite welcome even thought I'm not a regular. The baristas were quick and the pumpkin latte gave Starbucks a real run for its money. Most importantly, everything was clean-- from the "condiment" bar to the wands of the espresso machine (a bit of a "must" for me).
I'm going back! Starbucks might have to up it's game to get me back!