A little while back I made the mistake of stopping in to a different Toyota Dealer in Scottsdale. Horrible experience that made me consider leaving the brand all together (I have owned three Toyotas consecutively). I saw that Toyota was running a special and reached out to Camelback via email. I expected to receive a vague reply trying to coax me to come in to the store ASAP! But Ty Boettcher was awesome. We actually had an email exchange go back and forth for a few days regarding what I was looking for, a rough estimate on my trade (based on miles and model - not overall condition of car which he needs to see in person), an idea on numbers, and getting all of my questions answered BEFORE I even set foot in the dealership. Made the whole process so much easier.
The car I was looking for was limited, so Ty emailed me as soon as he had what I wanted available. I stopped in that afternoon, got an appraisal on my trade (which WAS in the range he gave me a ballpark on), test drove the new car, finalized some numbers, signed papers, and was OUT. Ty was super patient with me seeing that I had two small kids in tow (and that meant taking car seats on the test drive which is a pain). He was just fantastic to work with.
Ryan in finance was also wonderful. I told him upfront that I didn't want any of the add ons or extras regarding packages and such. He respected that and only threw out one option that he highly suggested for a lease vehicle. Which I did take, because small kids + cars = mess and marks. And it was an extra $3 a month.
Buying a car is expensive no matter how you approach it. While these guys can't just give them away, they will do their best to work with you and make a deal happen. I recommend reaching out to Ty if you have questions! tboettcherATcbacktoyota.com