I am updating my review and giving Grimaldi's 2 extra stars for customer service! Shortly after I posted my review I received an email from the Restaurant Manager and he apologized for the service and offered for me to come in and meet with him to discuss my review. I have been too busy to take him up on his offer but we have exchanged emails. I now look forward to trying Grimaldi's again, maybe with my family (which is still a good size group of 6) and see what changes they may have made and what they can offer!