Friday January 30, during one of my several visits to Ground Control, we attempted to use our 2015 Entertainment Book coupon (BOGO up to $15 value). We presented our coupon upon receipt of our bill (The HOG $13; Salmon $19) to our server. Our server advised that the coupon should have been presented when we ordered. She went on to explain Salmon & Steak entrees were exempt from the coupon, therefore she could not accept it. Thus we had to pay full price for the second non premium meal. We questioned her stating the second meal was less and we would still be paying full price for the salmon. She said it didn't matter, owner's policy was to not accept the coupon if any party ordered the salmon or steak. We understand that rationale should both of us ordered premium meals the coupon could not be used. The owner's policy, as stated by our server, is contrary to the wording on the coupon nor is it noted on the menu or visibly posted in the restaurant.
Friday's experience is in direct conflict from my visit, with several friends, to Ground Control in December 2014. During that dinning experience we used the Entertainment Book coupon from the 2014 book. We presented the coupon to our server, prior to ordering, and was not told of ANY menu exemptions.
I'm writing this review to express my frustration with what appears to be an inconsistent application of Ground Control's coupon policy. We enjoy patronizing this restaurant and have always had good food and service; however, Friday nights experience left us disappointed in Ground Control's customer service and public relations.