I was aware of the fact that they were really busy that day. I ordered a large pizza, two toppings to go. I was told it would be roughly 20 minutes. I always figure it would take 30-35 because I have worked in a kitchen before and I know how hectic it can get. That being said, I got my pizza after waiting 63 minutes. Sorry, that's insane. The pizza was good, nothing special but had I known it would have taken that long, would have not placed my order.