If I could give zero stars I would. This has been the worst nightmare move of my life. I moved from the east coast to phoenix for work.
The story of my move goes like this- I booked with one company paid them, then another company shows up on moving day (I had to leave that date bc my lease was up) they said I had more stuff and that the move was going to be more expensive cubic foot wise. I had no choice but to pay them, or leave my precious belongings
Fast forward 1.5 months later, 3 weeks after my designated delivery time. and my things finally show up via a rental Ryder tracker trailer, some driver who barely spoke English and 3 arizona moving guys. So apparently 1st choice was going to be my movers for the last leg of the journey. They proceed to tell me that I would need to pay more bc they need a smaller truck to unload. I said no and drama ensued. They finally agreed to come back with my things in 2 hrs tops via smaller truck, but did not return until 12 hours later in the evening. No one called to give me notice or say they were running late, I had to find the company phone number and call myself.
As my things were unloaded everything was smashed and damaged. It looked like the played baseball with my stuff before delivering it- probably bc I refused to be ripped off. Then the moving guy tells me that he delivered the legs to my $1000 table to another address and gave me his word that he would personally deliver it himself the following day. Mind u I'm writing this a week later. I continued to call the company to find out the status of the dining room table legs only to be told by the boss that it was "his day off and that he will check when he has time"...no apologies or phone calls updating me. I have to keep calling them myself.
So no legs to table, broken smashed up things, awful customer service and out of money.... Will go to court next week for cost of new table wish me luck
Avoid avoid avoid- i can only hope that my life here will only get better from this