Great potential but a miss.
The price and food quality and atmosphere just don't match up with the staff and service. When I enter a restaurant I expect and experience that delivers on each of these metrics. The reality is the food is good, the price is fair, the atmosphere is quaint but the service and operations miss with under qualified wait staff and a poor guest service model.
The host that greets you makes you think you're in for a treat as he welcomes you warmly, but once you are seated you find you become prisoner to a slow, unfriendly, unprofessional experience.