HORRID. I work in a restaurant so I am very understanding when it comes to eating out. This is the first time in my life where I have not tipped. Came in on a Thursday night with 6 people. We were seated and then left for literally 25 min. I had to walk up to a bartender to get them to send someone over to take our order. Our orders were taken and our food took a substantial amount of time. Obviously there were a lot of us, so this was expected. Our food came out cold. I got a 1000 Island burger with fries and onion rings. The bottom half of my bun was so soggy it fell apart the second I picked it up. I asked for another bun and they replaced it. Everyone's fries were cold, not lukewarm, completely cold. No one came over to check how we were doing or to re-fill drinks. They were not understaffed either. A lot of servers were just standing around talking about our table specifically. We could tell because they were pointing and glaring. Finally when our server came over to ask if we were ready for our checks, my friend said she didn't want to pay for her fries because they were cold. The server went and ranted to her manager right in front of us, pointing and making annoyed facial expressions towards our table. They took off $1.50 for her fries. I was charged for a soda I did not order and she said she would take it off when she took my card. I was still charged for the soda when she returned with my receipt. The server had to go back and fix the total she charged me. She was not apologetic and not once did a manager come over to speak to our table. Never going back. Do not waste your time or money. I could've gone to In-N-Out and gotten a better and cheaper burger and would've saved myself an hour and a half of torture. This was the most unprofessional establishment I have ever been to. I wouldn't be surprised if it closed down in a few months.