I just don't think that Red Lobster is in my wheelhouse. It used to be that they were the go-to place, but that has been in different cities. To their credit, this location is much, much friendlier and more intimate than the one on Independence in Matthews. But it's still the same place.
Though it's a largish restaurant on the inside, there are mostly tables for two and four - if you take a group in, you're going to have to wait. And probably wait some more. Probably best to go with a smaller party.
The service here is also a step (or several) above that in Matthews. The food could be the same, or several, above - since we were never even served in Matthews, it's tough to say. They did a fine job here, just know what you're getting into and you'll do fine.
Once the place was made over, it came out of the 80s vibe that had haunted them and updated it well enough, and the menu selections aren't bad - but getting seafood in Charlotte is definitely hit-or-miss. You may just want to save that for a trip to the beach.