Our 10 year old water heater started leaking and needed to be replaced. We contacted Classic Guys and although the could not come out right away, they did stay in contact with us. Unfortunately, they were so booked up for the day, they finally arrived at 9 pm. Long of the short, they had to come back with a new water heater and install it at 11pm. It took them all of 45 minutes to get the old one out and the new one installed and running. Everything is good now.