We stopped by here prior to going to a Cirque show on our first night in Vegas. I made reservations for 5 so I expected to have a table ready at that time. Not the case, we waited about 10 minutes and we were told there was a option to dine indoors or 'outdoors' - at this point I said dining outdoors. We were then told that the menus are different depending on where you sit and I still mentioned that outdoors was fine for the group. We were seated and guess what - there was the 'other menu' that was only for the indoors guest. I already started realizing their staff have NO idea what's going on and there isn't consistent communication between the owner and staff as to what should be communicated to guests. But our night gets better...
We were seated and our waiter (whom we saw once and only once) asked to take our orders. We were relatively quick in giving our orders to the waiter and he said he would put the order in. We were given our bread and we munched on it as I checked the clock. Dinner reservations were at 6pm (I always expect incompetence) and our show was at 9:30pm. Well, this "Spago" place had us waiting for our meals for over 1 HOUR. Meanwhile our unattentive, incompetent waiter AND owner did not even come by our table to explain to us what the issue was (if there was any issue). Anybody in the restaurant business, or any business would say to keep an open line of communication with your customers so it APPEARS that you know what in the actual f*** is going on in the kitchen. I understand being understaffed, or a kitchen rush, or whatever it may be but not a word from these two. Nobody came by except the man who was very attentive to refilling our waters.
Now, once we received our food people were relatively happy, but one person was disgusted as the salmon was overcooked. At that rate, we should've asked them to use the kitchen and cooked the meal ourselves. Seriously, if anyone has to wait that long the food better be amazing and when everyone isn't happy it is a tremendous fail. We heard all of the BS about about the food being handmade but explain to me how there was another table that came in WAY after us and had their food WAY before us. And they weren't appetizers. The manager of this restaurant didn't care but we wanted a business card so we can follow up with the general manager since they are a separate establishment - guess what? he didn't have any. What manager doesn't have business cards on them?
I wouldn't recommend you going here and I wouldn't recommend my enemy going here either. This is just not worth your time OR MONEY...there are better restaurants out there for competitive prices. Nothing to see at this establishment but they are clearly enjoying the benefit of being inside the Forum Shops. Don't say you weren't warned...