This is a company that deserves 0 Stars!!!!! Years ago I left this company due to a lack of monitoring. I periodically test my system to make sure i'm being monitored. Getting what I pay for. Routinely this company wouldn't come over the intercom, call, or text to see if everything was okay. I left them with zero regrets.
Today I decided to give them another shot for my mother in laws apartment. After playing the press the number game for a new system install I was put on hold for 10 plus minutes. What company puts new customers on hold? Guess they don't want business? Finally a Julian answers. After I tell him i'm looking for a quote he tells me he wants to take some info, then determine if I am going to be sent to another individual to receive a quote, or be sent over to the install department? I asked why he isn't able to provide a quote? He stated he was not able to. I then asked why he answered just to put me back on hold, and his reply was to take my info basically "very sarcastically".
As I can tell their customer service hasn't changed. I wouldn't trust them to watch over anything, or anyone that I care about.