I had high hope for this company as the text that came out for the estimate was punctual, courteous and informative. He explained all the issues with my water softener and I was pleased that I wouldn't need a new one. After reviewing the itemized list and encouraging me to prepay (which I did) I was given an appointment for today before noon. Eager to get our softener repaired I took the morning off work. After having two other service jobs completed by another company I called to inquire about my service time. I was informed it would be between 2-5pm??? I reiterated that I had taken off work etc. I asked if I could cancel and get the very first appointment tomorrow morning. I was told by the very kind receptionist that she would need to contact service and call me back. Yes, someone could come out before noon, again! I explained how my signed work order for today was before noon and that didn't happen. I finally said just come today between 2-5 I will make it work. I just received a call letting me know my service tech is running behind and my new time would be from 4-7pm. If this were told to me in the beginning I could have gone into the office and returned home by that time and not taken the day off. I can't attest for the actual service but if you indeed need service and you aren't free to waste your day don't use this company. I gave them 2 stars because the ladies in the office were apologetic, even if it doesn't get my time back.
The service manager did call me back to try to accommodate a new time and even offered a discount. This follow up was definitely worth the additional star for customer service.