You might be wondering how this place went from a five star to a one star...here is how.
I have heard about the manager here getting upset with people for being too early or too late, so I made sure my mom and I arrived just a couple of minutes before our appointments. The other time I came here they did our pedicure and gel manicure in one hour exactly, so I scheduled an hour again. Well, I sat there for twenty minutes while my lady meandered around the salon not doing anything. So, finally she starts to do my pedicure and then stops and just starts talking to other people and never to me. She gets up and walks away a few times. My mom is finished now and she has barely even started on me. At this point I knew there wasn't going to be time to do my nails so I told them no manicure and just finish my pedicure thinking there would be plenty of time. Meanwhile the manager keeps telling us it takes an hour and a half for gel and pedicure. She didn't seem to care that an hour in to my appointment and my lady hasn't even painted my toes yet and my mom has been done for going on 30 minutes. The lady asked me three more times what color I wanted and I answered her each time. Finally I asked her to stop everything she was doing and just PAINT MY TOES! A couple of minutes later she does. The manager kept saying, "It takes an hour and a half for gel manicure and pedicure." Even though I had been there an hour and neither had happened yet. When we started complaining the manager asked me if I had called last week to schedule an appointment and the no-showed. I assured her I did not but she insisted someone named Taylor called last week and no-showed. Well, I am sorry but that wasn't me.
For those reasons I am not only NEVER going back to emporium, I am also just going to do my nails myself. I can't seem to find a good nail place.
I will say thought that my mom's lady was fantatsic.