Update: so I called the office spoke with Maria about the back pool that they had no idea that was missing tiles and that was a mess... clearly no one is going and checking on the back pool regularly. Also I asked why the front pool is so nice and get attention and is always kept up and the back is basically the red headed step child she advised that's how the OWNERS want it and there is no room to put a grill or nice things and that maybe the could put it on their wish list for next year basically very non shalant about the whole thing