I love writing reviews when I'm pleased with the service I pay for. Here's the deal, people. The new owner is changing his strategy for car-washing. When I complained that my car was sitting for over 30 minutes and no one had touched it, he relayed to me that his cleaners work in "teams", one car at a time, so they get the special attention they need. Unfortunately, the car in front of mine was getting the "Ultimate" package, so that means a much longer wait time for me. Seriously?? The manager promises that you'll notice a big difference in how much cleaner your car is. Yes. I noticed that no one bothered to wipe down my panoramic sunroof. Just left all of the water spots to dry on the roof. I wanted to drive back to show the manager his "new and improved" service, but I never intended on sitting at the car wash for so long, so I needed to get home. I wiped the roof down myself. But wait, there's more. I told him that his "team" was out there yucking it up, chatting, laughing, and working as slow as molasses. His response was, "shouldn't they be enjoying their jobs?". Yes, that would be nice. But when customers are on busy schedules, the last thing they want to see is a bunch of guys that all look like they're taking casual, relaxing breaks. They should be doing that in an employee break room. So no, new owners, I can't give you a positive review. And for those of you that have recently posted reviews where you complain about the lengthy wait, now you know why.