I have been to this nail studio multiple times for pedicures. They were OK, nothing special. But the last time I went in, I decided to get a manicure as well. My nails were very long and just needed to be shaped and polished. My technician couldn't speak English, so she asked if I wanted square and I said no, I like them a little rounded. She proceeded to start filing my nails and at first I wasn't sure what she was doing, but when I realized she was basically filing them to almost a point I made her stop and asked for a translator. After that she proceeded to file them straight across, so basically three of my nails on my right hand were flat teepees. I was very upset and told her to stop. They apologized and said they would have someone fix it. The new technician told me we would have to cut them all down to almost nothing in order for them to look reasonable. I agreed and let her try to FIX my nails. When we were done, I was a little upset and these things happen, UNTIL I checked out, not only did they not offer me a discount on my other serviced, BUT They CHARGED me for them to ruin my nails. I looked at the lady like she was kidding, but she was adamant. I paid my bill left NO TIP and told them I would not be returning. I know things can happen and nails grow back, BUT SERIOUSLY. There are lots of other options in Mentor, I suggest you try them.