We typically love attending movies at SMG. Tickets are reasonable, especially when you get tickets on Groupon. Food is decent and is comparable in price to a normal restaurant. The experience of eating a good meal while watching movie is fun.
This last visit was bad, though. Hopefully not indicative of the way service is now performed. Waitress couldn't answer basic menu questions, making excuse that she "hadn't worked a shift in like, a month." Food was a little to slow to come out, but fortunately we had a movie to watch. :-) Service during movie was baaaad though. Pushed button for service for a drink refill. Took 8-10 minutes for someone to come. 15 minutes later still hadn't brought the drink! Pushed button again (again, waited 8-10 minutes). Server apologized, stating that they were slammed. Took another 8-10 minutes for her to come back to with the drink. Seriously, 45 minutes to get a refill?
I accidentally left my credit card at the theater. Called the theater and was unable to speak to anyone. Ended up having to leave a message for the manager, though I was assured (ha ha) that the management checks messages frequently throughout the day. They never called me. Ended up swinging by about 18 hours later to get the card. If you're running a business, you need to make it easier for your customers to get a hold of you by phone!
I'll give SMG another try in the future because we have had better experiences in the past. Hopefully this was just an anomaly.