I came here for my birthday on a Monday night. We sat at the bar where we proceeded to have the worst bartender of our life attempt to serve us in a non representable manner for their well-known concept chain of hospitality. I've eaten here before and never had a problem, but this time I will never come back due to the bad taste in our mouths after our short dining experience.
The bartender spent 5-10 minutes in between us tasting a sample of wine to find the right one to come back and ask us if we wanted to order the specific Blend of Pinot. I was frustrated. We were the only people at the bar besides a server eating dinner next to me at the bar.
I don't even want to get into the whole scenario but long story short, when we left she got a 20% tip instead of my boyfriends normal 30% and she promised to "make it up to us next time".... Honey, there won't be a next time.
That is not how he runs his restaurants. You fix it while the guest is still there so they leave happy!!