Literally the rudest phone reception I have ever dealt with, in any industry, ever. This call took place on Friday, March 18 around 4:30PM.
As a new client coming from the merger with Salon Escape (where my service and stylist was fabulous!) I was handled in an incredibly cold, rude way that essentially went something as follows
"Hi there - I would like to book an appointment for this Saturday please, if available?"
"For who?"
"Adam H...."
"NO, FOR WHO?!?!"
At that point I explained that I was coming over from Salon Escape, and would be going somewhere else.
I might suggest this salon seriously invest in training their front desk staff in customer service skills; as in that moment not only did they lose what would have been a loyal customer, but also ensured I would be Yelping about this. Their entry-level employee has put an ugly face on their 'beauty' business.
If that's how I'm treated before becoming a paying customer, it frightens me to imagine how I am treated once they have my money.