Where to start? Well, for one, we went inside instead of through the drive through. We were trying to order and the lady didn't, idk, understand I guess? My mom was ordering her's and my brother's meals, but I guess she mistook my brother's for mine because I interjected when my mom said something wrong about the order? She despite obviously conversing with my mother, she walked her over to the POS to have her pay and left me standing over by the starting point. My mom noticed but her protests seemed to fall on deaf ears. The lady employee was insistent on checking her out, so mom just gave up and gave me the card so I could pay for my own food.
When we sat down to eat, the table was encrusted with sauce and had flecks of food everywhere. The entire table. At this point, though, my younger brother had sat down and started eating, so we were committed now. We got a napkin and scrubbed it off.
My mom has dietary restrictions. However, you know that places like this with the big batch scoop and go format doesn't make things to order, so she was fully ready to pick the offending ingredients out (in this case, mushrooms) of the angus steak. She wasn't expecting, though, that the entire portion was mostly mushrooms. Literally two pieces of meat, as you can see in the photos.
The last straw for her was that her favorite tea wasn't there. You know, the fruit tea? They normally have a fruit iced tea. They didn't have it. She payed for a large drink in anticipation, and then couldn't use it because of the same dietary restrictions.