My elderly grandmother had her car towed and did not know the first step to even take to get it back. She made a few calls to this company and all she was able to find out was it was in Chandler and would cost an arm and leg to get it back. Finally she spoke with someone who went as far as punching her address in Google and giving her step by step directions to the cars location. I am appalled this company can charge what it does and then make it so hard to get your vehicle back. I would give it no stars except for one person who went over and above to actually help. Thanks Vanessa!