This place has horrible customer service. I walked into the service center and stood there in front of the people's desk like a bump on a log for 5 minutes before anyone acknowledged me. Then when they did they said someone will be with you. By then another customer came up and walked past me and strait to a guy at a desk and started talking to him. So I'm standing there thinking "what the heck?" I'm a big dude and there is no way they didn't notice me there. So the person who told me someone would be with me asked how she could help. I said I needed parts. So she showed me where the parts desk was at. I walk up to the desk and there is a sign that says ring bell for parts. So I press the button but I don't hear anything. I wasn't sure if it rang in the back where I couldn't hear it and if it did I didn't want to make the guys in the back annoyed by pressing the button to much. So I wait about 3 min and then let my son press the button since he was begging me to. Again, no sound. So I'm thinking maybe it's in the back and we can't hear it. So, I wait another 3-5 min. Now I'm getting impatient and so I press the button again but hard this time and I hear the chime. Sooo, I wait another 4 min and someone pokes their head around he door and says " someone will be right there". Well after another 5 minutes someone helped me. I can't believe how much time I wasted here.