I initially walked in because of the high yelp reviews, and I was not disappointed. Virginia was the technician that helped me out. She was very friendly and even called my insurance company in order to confirm that a reimbursement would be possible. She explained the BOGO deal and was happy to answer the questions I had about the EYEmed form and polycarbonate lens. I got 2 frames for ~$80, excluding the $200 allowance from my insurance company, so the total came out to ~$40 for each glasses. They have both generic and high ended brands like Coach. I was leaving for college the next day, so I was pleasantly surprised to know that they made the glasses on the spot for me! They didn't have enough material for the 2nd frame so it will be shipped to me when it's ready for a $10 fee. I was out of the door in less than 2 hours with a pair of new glasses. Overall I am extremely pleased with both customer service and glasses. I will be coming back again and I definitely recommend this place to anyone looking to purchase new glasses!