3 stars for customer service... 4 stars for food...
I have been looking forward to trying this place out. The previous restaurant in this location was pretty bad and my husband and I would love a go-to Italian place close to the neighborhood. We decided to order takeout instead of dining in.
When I called the order in, they said the food would be ready in 15-20 minutes. We got there within that time frame and the food STILL wasn't ready for close to 25 more minutes! It was really frustrating having to wait twice as long as we were quoted. The bartender and floor manager both asked if I wanted a drink while I waited. I declined, but I did appreciate the gesture.
When my food FINALLY came out, I asked if there was bread with my order. The bartender said they forgot to include it and went to get some for me. When she came back, she said that they had to make some and that it would be a few MORE minutes. Well I had already waited long enough and my husband and baby were waiting in the car, so I just left without it. It would have been understandable if we went at a busy time but there were only 2 tables seated in the entire restaurant when we went. NO ONE acknowledged the inconvenience (not even the floor manager) and that's just bad customer service. I wasn't looking for a handout but it would have been nice to hear, "We're sorry that you had to wait so long for you food."
Aside from the long wait, I will say that all of the food was very good and the prices are reasonable. We tried their pizza, spaghetti, chicken parm, garlic knots, and mini cannolis. With major customer service improvements, this restaurant should do well in our neighborhood.
** Be aware that they charge a $3 "carryout fee" that they DO NOT mention beforehand (When I noticed the charge and asked what it is for, I was told that it is a "packaging fee"). Also, if you order online, there's an ADDITIONAL $1.25 "online ordering" charge **