The real truth about "hotel upgrades". I booked a 4 night stay at the Bellagio for myself and my husband from Nov 23-27 for a little R&R as he had surgery coming up. We have been to Vegas several times, but not that hotel. What a disappointment. I booked and paid for a "Premier Fountain view" room and put a deposit on it. We arrived around 9 pm after our flight and I went to check in. I was looking forward to this. Our desk clerk looked up the reservation and said " We have to move you to a different room". This room is not available. I told her I reserved it online, and put a deposit on it. She said if I read the fine print on the web site, it is NOT guaranteed. WHAT??? In a nutshell what this and I am sure other hotels do is advertise a special and when you book it, and arrive late ( her words) they gave the room to someone that would pay the full rate!! I was so bloody pissed off. She said it was because I asked for 2 queen beds. I told her I would take the King bed as originally booked, and she looked at me and said" no, we don't have it" They told us they were "upgrading the room" to a Junior Suite, but at the far end of the hotel, and with a partial fountain view. This was NOT an upgrade!! This is what they tell everyone who's room they give to someone else. I just read a review on Trip Advisor where the customer "tipped" the hotel clerk $100 and not only got a suite, but free buffet and other tickets. If I had known that I would have done the same, however I thought bribery was not legal????? The best the hotel did for us, was reimburse the ridiculous $28 a day "resort fee".
So folks the next time the hotel tells you they are "upgrading you", I would say in most cases unless you slip them a huge "tip" they probably gave your room away to someone who would pay a higher price.
I had friends that stayed in the Paris across the road that had a better view for 1/2 the price. I will NOT be going back to this hotel, or ANY hotel MGM operates.