I bought a fireplace for my backyard about 3 months ago from this Lowe's. It has never worked properly. I don't have a truck so I couldn't just take it back.
Today I went in and wanted to see about an exchange. I was prepared to have to fight to get this accomplished.
To my surprise the management was superb!!! No questions asked. They came and picked up the defective fireplace and tomorrow are delivering the new one at no charge!!
Kudo to the team. This kind of customer service is a dying art.