Poor time management. Ordered food and they told me 30 mins, I get there at the given time and the girl out front yells me 5 mins, about 20 mins after she tells me that, I find out that they're just starting to make it as I was going to cancel the order. Finally an hour after I ordered I got the food. While I was there, every person that called in an order they told 30 mins.
Food tastes average, not the best taste.