I wish there was a ZERO star. The owner Ken Orr came to my home and gave a 90 minute Sales Pitch. Needless to say it was all a lie to get me to sign up. My complaint is he knew I had 4 small dogs. I explained in detail about the cleaning of my baseboards and the "occassional" marking my 2 boys will do. AGAIN, when I told The owner, Ken Orr, he said there was NO PROBLEM in cleaning my baseboards. Well evidently he does not know about his companies policies. When I called the office when the cleaning crew of two were leaving I was told that they don't PICK UP, yes I said PICK UP pet excrement! so the definition of pick up....to grab ahold of and lift up! So how is wiping down my baseboards, picking up? Well Patrick Orr said it was not allowed do to OSHA RULES! Well, I called OSHA and they told me he was NOT TELLING THE TRUTH! Helllllo? When I ask him why he lied to me, he hung up on me! I have since contacted another cleaning company and they said this! We are a PROFESSIONAL CLEANING COMPANY, this is what we do! We will CLEAN YOUR BASEBOARDS without hesitating! They clean human feces and urine off of toilets and floors, cleaning a small amount of pet urine off of baseboards is definitely part of the job! They provide gloves and protective cleaning equipment for all there employees! So in closing, The Cleaning Authoity does not need to be in business of cleaning, especially with people that have pets. KEN AND PATRICK ORR, please quit lieing to your potential customers. Please when you enter a home with pets to deliver your sales pitch please be honest enough to advise us up front! Don't wait until after your cleaners leave only to have us be disappointed that what was promised was not done. Now, Sheena, you really need to get a different job because customer service is definitely NOT your forte!
Finally, I am leaving the door open for the owner Ken to call or reach out to me on why he felt the need to lie about his companies cleaning performance! You have my number and address! Have a nice day!
SIGNED A VERY UNSATISFIED CUSTOMER!